Refund Policy

Agency Services

Fees for advertising management and creative services are set out in your service agreement. Because our services involve dedicated team time, strategy, and creative production that begin shortly after payment, service fees are non-refundable once a billing period has begun, unless your service agreement states otherwise. Cancellation terms, including notice periods, are governed by your service agreement.

Advertising Spend

Your advertising spend is paid by you directly to the advertising platforms (such as Meta) on your own ad accounts. We do not hold or control your media spend, and refunds of ad spend are governed by the platforms' own policies, not by us.

Digital Products

If a digital product or program has its own guarantee or refund terms, those terms are stated on that product's sales or checkout page and control for that purchase. Where no specific guarantee is stated, purchases of digital products are final, because access to the material is delivered immediately.

Billing Errors

If you believe you were charged in error, or charged twice for the same item, contact us within 30 days of the charge and we will review it promptly and correct any error.

How To Reach Us

For any billing or refund question, email support@trueprofitmedia.com with your name, the email used at purchase, and the date and amount of the charge. We respond to billing inquiries within a reasonable timeframe.